Shipping policy

At Performance Nutrition, we are committed to delivering premium Belgian quality nutrition products safely and efficiently to our customers. We work hard to ensure every order reaches you on time and in perfect condition.

As an international nutrition brand based in Belgium, shipping times may vary depending on your location, customs processing, and courier services.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Sundays
  • Public holidays
  • Official company holidays

Once your order is processed, you will receive shipping confirmation details via email or message.

Estimated Delivery Time

We aim to deliver most orders within:

Standard International Delivery

8–10 Business Days

Delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Courier service availability
  • Public holidays or peak seasons

Although we strive for timely delivery, occasional delays may happen due to international shipping factors beyond our control.

Shipping Locations

Performance Nutrition ships to multiple countries worldwide. Shipping availability may differ depending on your region and local import regulations.

If your area is not serviceable, our support team will contact you regarding your order.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package weight
  • Order size
  • Courier service rates

Shipping costs will be displayed during checkout before payment confirmation.

International Shipping Notice

As we operate from Belgium, international orders may be subject to:

  • Customs duties
  • Import taxes
  • Local handling charges

These charges are the responsibility of the customer and may vary according to local regulations.

We recommend checking your country’s import policies before placing an order.

Order Tracking

Once your order is shipped, you will receive:

  • Tracking number
  • Courier details
  • Estimated delivery updates

Customers can track their shipment status using the provided tracking information.

Delayed Or Lost Shipments

While we work with trusted shipping partners, delays may occasionally occur because of:

  • Customs inspections
  • Weather conditions
  • High shipping demand
  • Courier disruptions

If your order is significantly delayed or appears lost, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Performance Nutrition is not responsible for:

  • Delays caused by incorrect addresses
  • Failed delivery attempts
  • Additional shipping costs due to address errors

Please double-check your shipping information before confirming your order.

Damaged Packages

If your package arrives damaged:

  • Take clear photos of the package and products
  • Contact us within 48 hours of delivery
  • Share your order number and issue details

Our support team will review the issue and provide a suitable resolution.

Delivery Confirmation

Once the courier marks the order as delivered, Performance Nutrition is not responsible for lost or stolen packages after delivery confirmation.

We recommend ensuring someone is available to receive the package at the delivery address.

Shipping Restrictions

Certain products may not be available for shipping to specific countries due to local laws and regulations.

We reserve the right to cancel orders restricted by international shipping policies.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us.

Contact Details

  • Email: supoort@bqnp.be
  • Phone: +32 (0)470 174049 or +32 (0)470 208387
  • Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM