FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
We usually deliver orders within 8–10 business days depending on your location, customs processing, and courier service availability.
Do you offer international shipping?
Yes, Performance Nutrition ships internationally from Belgium to multiple countries worldwide.
Can I return a product after opening it?
For health and hygiene reasons, opened or used supplements cannot be returned unless the product is defective or damaged.
What should I do if my order arrives damaged?
Please contact our support team within 48 hours of delivery with product photos, packaging images, and your order details for quick assistance.
Who pays the return shipping charges?
Customers are usually responsible for return shipping costs unless the wrong or damaged product was delivered by our side.
Orders
Below are some of are common questions about orders
How can I place an order?
You can place an order directly through our website by selecting your products, adding them to the cart, and completing the checkout process.
Can I cancel my order after placing it?
Yes, orders can be cancelled before shipment. Once the order has been dispatched, cancellation may not be possible.
How can I track my order?
After your order is shipped, you will receive a tracking number and courier details via email or message.
What payment methods do you accept?
We accept secure online payment methods such as credit/debit cards and other available payment gateways.
What happens if I enter the wrong shipping address?
Please contact us immediately if you entered incorrect shipping details. Once the order is shipped, address changes may not be possible.
Products
Below are some common questions about our products
Are your supplements authentic?
Yes, all our supplements and nutrition products are carefully sourced and quality checked to ensure authenticity and performance.
Which products do you sell?
We offer Protein Supplements, Amino Acids, Creatine, Healthy Snacks, Vitamins, and Fitness Supplements.
How do I choose the right supplement for my fitness goal?
You can select products based on your goals such as muscle gain, recovery, strength, endurance, or general wellness. Our support team can also help guide you.
Are your products suitable for beginners?
Yes, we provide products suitable for both beginners and professional athletes. Always follow the recommended usage instructions.