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At Performance Nutrition, we are committed to providing high-quality supplements and nutrition products to our customers. Your satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and refund process.

Please read our Return & Refund Policy carefully before making a purchase.

Eligibility For Returns

You may request a return if:

  • The product received is damaged or defective
  • You received the wrong item
  • The product is expired at the time of delivery
  • The item is unused, unopened, and in its original packaging

To be eligible for a return:

  • The return request must be made within 7 days of delivery
  • The product must be unused and sealed
  • Original invoice or proof of purchase is required
  • Products should be returned in original condition and packaging

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned, including:

  • Opened or used supplements
  • Damaged products caused by customer misuse
  • Products without original packaging
  • Clearance or discounted sale items
  • Gift cards or promotional products

Refund Process

Once your returned item is received and inspected, our team will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed within 5–10 business days
  • The refund amount will be credited to your original payment method
  • Shipping charges are non-refundable unless the mistake was from our side

Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged during delivery
  • Incorrect products sent by mistake

If you need an exchange, please contact our support team with product images and order details.

Return Shipping

Customers may be responsible for return shipping charges unless:

  • Wrong product was delivered
  • Product arrived damaged
  • Manufacturing defect is found

We recommend using a trackable shipping service for returns.

Damaged Or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Product images
  • Packaging images
  • Short explanation of the issue

Our team will review the request and provide a quick resolution.

Cancellation Policy

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests may not be accepted.

To cancel your order, contact our support team immediately after placing the order.

Important Notes

  • Refund approval depends on product inspection
  • Returns that do not meet our policy conditions may be rejected
  • Processing times may vary depending on your payment provider
  • Performance Nutrition reserves the right to update this policy at any time without prior notice

Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to contact us.

Contact Details

  • Email: supoort@bqnp.be
  • Phone: +32 (0)470 174049 or +32 (0)470 208387
  • Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM